Moisturizing Natural Lip Balm, Hydrating and Eco Friendly Lip Care with Beeswax and Botanical Oils

Frequently Asked Questions

Do you accept returns, exchanges or alterations after delivery?

Due to the custom nature of the item we do not accept returns, exchanges or
requests for alterations after delivery. We ask that you communicate any specific
requests through our message conversation during the order process. We only know
about a preference or request if you specify it in your message. We will always do
our best to accommodate your requests!

Do you send photos before you ship items?

Due to the high volume of orders that we create and ship every day we are unable to
send photos or create mock-ups before production and shipment.

Do you offer refunds under any circumstances?

There are no refunds since every item is custom. If an item breaks in shipment we have
insured its value up to $100 and you can submit the claim to USPS online to have that
insurance amount sent to you as a check in the mail. If you would like more than $100 of
insurance please let us know at the time of purchase. Note that when submitting an
insurance claim **You MUST have photos of the item and the box/packaging and you must
retain the box/packaging to take to the post office if proof of damage is required. Shipping
insurance MAY also require that the customer take the damaged item to a waste yard for
disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package
arriving.
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Do you offer rush production?

All orders will be processed in our standard 2 business days.

What if my package is delayed/lost in transit or stolen?

SPApothecaryCO is not liable for packages that are delayed in transit, lost by the
shipping carrier, or stolen-- all circumstances which are beyond our control. Once we
hand your item over to the shipping carrier it is their responsibility to deliver the
item-- please contact the shipping carrier directly regarding delays or lost packages.
If you suspect mail theft you can obtain the GPS coordinates of the last scan point
from the shipping carrier and file a mail theft report with your local police
department.

If a sale starts after I place my order will you refund the difference?

The price paid is the price of the item at the time of your order. For example, if the
item is in a 10% off sale a week after you order we do not go back and refund all
previous customers that 10% off amount.

Custom and personalized orders

If a customer's order is returned to the sender/seller for ANY reason the customer is
responsible for paying for re-shipment.

What are the care instructions for this item?

For clothing items, please wash items inside out in cold water, do not bleach, do not
dry clean, and do not iron directly on the design. What are the sizing details? What if
it doesn't fit after I try it on? A detailed size chart is available in all listings. It is the
buyer's responsibility to select the correct size.